TERMS & CONDITIONS

Introduction

Welcome to the Kashmironline ("Website") and the 'Kashmironline' Android and iOS applications (collectively referred to as the “App”). The Website domain and the App are owned by Kashmironline (“we/ us/ our/ Kashmironline”), a company incorporated under the Companies Act 1956.

Usage Agreement

Your access and use of the Website, App, services, and tools are governed by the following terms and conditions ("Terms of Use"), including applicable policies incorporated herein by reference, forming a valid agreement between you and Kashmironline. If you engage in transactions on the Website or App, you will be subject to the policies displayed for such transactions. Using this Website and App constitutes your binding agreement to all terms, conditions, and notices, subject to amendments without notice by Kashmironline.

Content Usage Limitations

Your use of any information or materials on this Website and App is entirely at your own risk, and Kashmironline does not undertake any liability. It is your responsibility to ensure that any products, services, or information available through this Website or App meet your specific requirements. You are prohibited from modifying, copying, distributing, transmitting, displaying, performing, reproducing, publishing, licensing, creating derivative works from, transferring, or selling any information, software, products, or services obtained from this Website or App, except in accordance with the copyright notice which forms part of these Terms of Use. Unauthorized use of the Website or App may lead to a claim for damages and/or be a criminal offense. Kashmironline reserves the exclusive right to alter, modify, and delete any content without prior notice.

Editorial Standards

As a travel agency with a broad readership in India and globally, Kashmironline understands the responsibility and impact it holds. We strive to conduct business lawfully and ethically, acting with honesty and fairness in all interactions and treating everyone with respect. This commitment is core to our values and our dedication to excellence. Ethical conduct is beneficial not only for our employees and partners but also for our business and the wider world.

Disclaimer

: Kashmironline claims no credit for images featured on our blog unless otherwise noted. All visual content is copyrighted to its rightful owners, and we aim to link back to original sources whenever possible. If you own rights to any images and do not wish them to appear on Kashmironline, please contact us, and they will be promptly removed. We believe in providing proper attribution to the original author, artist, or photographer.

Medical Advice Disclaimer

Any information published by Kashmironline in any form of content is not intended to be a substitute for medical advice. Always consult a professional medical expert of your choice before taking any action.

Third-Party Websites

The Website and App may include materials owned by or licensed to Kashmironline, including but not limited to the design, layout, look, appearance, and graphics of the content displayed. From time to time, the Website and App may also contain links to other websites for your convenience and to provide further useful information. These links do not signify endorsement of the website(s). We, our contractors, agents, owners, and employees are not responsible for the content or policies of other websites linked to our Website and App. Please take time to learn about them as well.

Limitation of Liability

By making a booking, you understand that Kashmironline merely provides a technology platform for booking services and products, and the ultimate responsibility lies with the respective Travel Agent and/or Service Provider for its execution/performance, not Kashmironline. Thus, the ultimate contract of service is between you and the Travel Agent and/or Service Provider. In this regard, you acknowledge the following:

  • ● Kashmironline assumes no liability for the standard of services provided by the respective Service Providers.
  • ● Kashmironline provides no guarantee regarding their quality or fitness as represented.
  • ● Kashmironline doesn't guarantee the availability of any services listed by a Travel Agent/Service Provider.

You agree and acknowledge that Kashmironline will have the right to indemnification for any loss caused to Kashmironline due to misuse of its Website or App by you, and Kashmironline will have all rights to approach the appropriate court of law for enforcement of such rights. Kashmironline and/or its parent companies, subsidiaries, affiliates, officers, directors, employees, agents, or suppliers and their respective successors, heirs, and permitted assigns will not be liable for any loss you may suffer due to visa rejection, hotel cancellation policies, or any other policy of third-party service providers involved in the product you purchase from Kashmironline. It is your responsibility to ensure that your passport is valid and eligible for international travel. Kashmironline will not be liable for passports declared ineligible for entry/exit. Here are essential do’s and don’ts regarding your passport:

  • ● Passports should be valid for at least 6 months from the date of return.
  • ● Handwritten passports will not be considered valid.
  • ● Passports must have a barcode.
  • ● Passports should not be mutilated or tampered with.
  • ● The name on the passport should match the name on other documents provided for a visa.

Force Majeure

Neither Kashmironline nor any of its parent companies, subsidiaries, affiliates, officers, directors, employees, agents, or suppliers and their respective successors, heirs, and permitted assigns shall be responsible for or be deemed in default due to any failure to perform or delay in performance of any obligations hereunder if such performance is rendered impracticable by acts of war (declared or undeclared), sabotage, embargo, terrorism, riot, civil commotion, transportation failure, government actions, acts of God, fire, explosion, flood, earthquake, strike, governmental acts, or other catastrophes, epidemics, quarantine restrictions, or other causes beyond Kashmironline’s reasonable control (“Force Majeure”). Both you and Kashmironline will use best efforts to avoid, overcome, and mitigate the effects of any cause of an event of Force Majeure. Upon cessation of the cause of Force Majeure, the Terms of Use will again become fully operative. However, a Force Majeure event will not relieve you or Kashmironline of the obligations accrued before the occurrence of the Force Majeure.

Transaction Privity

The Website and App are platforms that offer you the means to meet and interact with agents and other service providers for organizing your travel. Kashmironline is not a party to or in control of any transaction between travel agents and other service providers. Therefore, note that:

  • ● All commercial/contractual terms are offered by and agreed to between travelers and travel agents alone. The terms include without limitation price, payment methods, payment terms, date, period, mode of delivery, warranties, and after-sales services. Kashmironline does not control, determine, advise, or involve itself in the offering or acceptance of such terms between travelers and travel agents.
  • ● You acknowledge that through the Website and App, Kashmironline provides a platform enabling access to various travel services offered by travel agents. It is agreed that the contract for any products or services is strictly between you and the travel agent, and Kashmironline is not privy to such contracts.

Kashmironline and/or its parent companies, subsidiaries, affiliates, officers, directors, employees, agents, or suppliers and their respective successors, heirs, and permitted assigns shall not be responsible or liable for any direct, indirect, punitive, incidental, special, consequential damages, or any damages whatsoever, including but not limited to damages for loss of use, data, or profits arising out of or in any way connected with the use or performance of this Website and App or for any lack or deficiency of services provided by any person (including any airline, travel agent/tour operator, hotel, or similar agency) whom you engage or hire based on the content available on the Website and App. Kashmironline does not make any representation or warranty as to the item-specifics (such as legal title, creditworthiness, identity, etc.) of any travel agents or service providers. You are advised to independently verify the bona fides of any travel agent you choose to deal with on the Website or App and use your best judgment. Kashmironline shall not be liable for delays, inabilities in performance, or non-performance in whole or part of its obligations due to any causes not due to its acts or omissions and beyond its reasonable control, such as Force majeure events. In such events, the affected traveler will be promptly notified.

Privacy

Your privacy is extremely important to us. By accepting these Terms of Use, you confirm that you have read, understood, and unequivocally accepted our Privacy Policy.

Referral Program Terms & Conditions

Kashmironline hereby ends its Referral Program Terms & Conditions (kashmironline.com/referers/terms_and_conditions) effective from 01.04.2018. No person/subscriber shall be entitled to any Referral Amount/Kashmironline Cash in furtherance of Referral Program Terms & Conditions from the mentioned date. This Clause supersedes any other agreement/T&C provided/mentioned by Kashmironline regarding Referral Program Terms & Conditions.

Indemnification & Restrictions on Refund

The Customer agrees to indemnify, defend, and hold harmless Kashmironline, its affiliates, officers, directors, successors, and assigns from any losses, liabilities, claims, damages, costs, and expenses (including legal fees and interest) arising from any breach of representation or warranty by the User or non-adherence to any covenant by the Customer. Kashmironline reserves the right to withhold or forfeit refunds if the Customer violates any T&Cs.

Customer's Responsibility

While we value your feedback, you are fully responsible for your submissions (including reviews posted about this Website or Kashmironline on other platforms). You will not post or transmit any content about Kashmironline or its subsidiaries or affiliates that is unlawful, threatening, defamatory, obscene, or otherwise harmful and untrue, which could adversely impact the reputation of Kashmironline.

Contact Us

For questions or comments (including copyright infringement inquiries), contact us at support@kashmironline.com

Grievance Officer

In accordance with the Information Technology Act 2000 and the rules made thereunder, the contact details of the Grievance Officer are provided below:
Name of person: Suhail Dar
support@kashmironline.com.